First Question to Ask in a Customer Service Fail

First Question to Ask in a Customer Service Fail

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 48th episode of the Effective Executive podcast. In this episode, Tripp Babbitt discusses how executives should address a customer service fail. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 48 - First Question to Ask in a Customer Service Fail [00:00:24] The Mysterious Letter [00:01:50] The Response [00:02:59] Not a New Problem [00:05:26]…
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The Effective Executive – Do You Create or Remove Barriers for Employees?

The Effective Executive – Do You Create or Remove Barriers for Employees?

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 47th episode of the Effective Executive podcast. In this episode, Tripp Babbitt describes how executives create barriers when they should be removing them. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 47 - Do You Create or Remove Obstacles for Employees? [00:01:02] Micromanagement Defined [00:03:02] Control [00:03:59] The Customer Connection [00:09:29] Build Trust…
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Powershift – Why You Can’t Keep Employees

Powershift – Why You Can’t Keep Employees

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 46th episode of the Effective Executive podcast. In this episode, Tripp Babbitt how getting and keeping employees is much harder and what to do about it. Download our Effective Executive Starter Kit. Show Notes [00:00:02] The Effective Executive - Episode 46 - Powershift [00:01:18] Steve Cadigan Book - Workquake [00:01:54] No One Seems to Stay with an Organization Anymore…
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The Effective Executive – It’ll Never Work

The Effective Executive – It’ll Never Work

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 45th episode of the Effective Executive podcast. In this episode, Tripp Babbitt looks at an organizations inability to proactively innovate - a necessary endeavor for future revenue. Download our Effective Executive Starter Kit. Show Notes [00:00:01] The Effective Executive - Episode 45 [00:01:32] Innovation Attitude Through the Decades [00:03:49] Where is the Proactive Pipeline of Innovation? [00:05:22] Problems of…
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The Effective Executive – Doing Customer Surveys in 2021

The Effective Executive – Doing Customer Surveys in 2021

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 44th episode of the Effective Executive podcast. In this episode, Tripp Babbitt looks at customer surveys - why organizations do them, why they fail, and a surprisingly effective different approach. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 44 [00:00:22] Customer Surveys - Why Organizations Do Them [00:02:16] Net Promoter Score (NPS) [00:04:01]…
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The Effective Executive – Small Scale Will Save You

The Effective Executive – Small Scale Will Save You

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 43rd episode of the Effective Executive podcast. In this episode, Tripp Babbitt looks how making changes on a small scale can protect you and your company. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 43 - Small Scale Will Save You [00:00:52] Competing Aims [00:06:26] Small Scale is Your Savior from Competing Aims…
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Why Outsourcing, M&A, and Shared Services Fail

Why Outsourcing, M&A, and Shared Services Fail

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 42nd episode of the Effective Executive podcast. In this episode, Tripp Babbitt looks at why outsourcing, M&A, and Shared Services fail. Download our Effective Executive Starter Kit. Show Notes [00:00:01] The Effective Executive - Episode 42 [00:00:56] Outsourcing, M&A, and Shared Services [00:04:00] Examples [00:04:17] Outsourcing for Expertise -CMMI Transcript [00:00:01] Hi, I'm Tripp Babbitt, this is the 42nd…
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The Effective Executive – Prepping for the Financial Downturn

The Effective Executive – Prepping for the Financial Downturn

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 41st episode of the Effective Executive podcast. In this episode, Tripp Babbitt discusses the upcoming financial downturn and what executives should do to prepare. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 41 [00:01:58] Executive Ignorance of an Economic Downturn [00:02:31] The Gurus of the Downturn [00:05:21] The Original Cassandra [00:09:31] Synthetic Thinking…
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5 Skills You Need to Be an Effective Executive

5 Skills You Need to Be an Effective Executive

Podcast
Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 40th episode of the Effective Executive podcast. In this episode, Tripp Babbitt discusses 5 skills to be effective executive. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 40 - 5 Skills You Need to Be an Effective Executive [00:00:22] Skill #1 - Synthetic Thinking [00:02:38] Skill #2 - Decision-Making Skills [00:04:58] Skill #3…
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The Effective Executive – The Law of Unintended Consequences

The Effective Executive – The Law of Unintended Consequences

Podcast
  Veteran, new and aspiring executives need methods to be successful in their organization. There are 1000s of leadership podcasts, videos, blogs, and articles but few authors address what to do or how to do it. We have witnessed many executives who are efficient (doing things right), but few executives are effective (doing the right things). We believe this is misguided and aim to remedy the shortfall with executives. This is the 39th episode of the Effective Executive podcast. In this episode, Tripp Babbitt discusses the law of unintended consequences and counter-intuitive discoveries. Download our Effective Executive Starter Kit. Show Notes [00:00:00] The Effective Executive - Episode 39 [00:00:21] The Law of Unintended Consequences [00:02:02] The Thinking Lens [00:02:25] Motivation - Rewards [00:07:03] Control Creates Unintended Consequeces [00:07:16] The Unintended…
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